Frequently Asked Questions

Shipping

Are shipping costs involved?

The dispatch of your order takes place via a logistics partner. From an order value of 50 Euro onwards, it is free of charge. Below an order value of 50 Euro, shipping costs ranges from 4.90 - 5.90 Euro depending on the country.The delivery time is usually 2-3 working days. A tracking number of your shipment will be sent to you after dispatch. 

 

Return 

How do I register a return?

We grant a 14-day return policy for your order. Please inform us in writing about the reason for your return. If the return is within the 14-day period, you can return the order free of charge. For returns after this period, a 6 Euro shipping fee will be charged by us. If goods from the order are damaged or the order is incomplete, please contact us as well.

Please report your return here: shop@foodora.com


Payment Methods

Possible Payment Methods

In the ordering process you can choose between the following payment methods:

  • Credit Card: VISA, Mastercard, American Express
  • Paypal
  • Sofortüberweisung 

Are these payment methods secure? 

Yes, the payment process is carried out according to the latest data protection guidelines and the highest security standards.


Your Benefits

What are my benefits? 

Benefit from low wholesale prices even in small quantities. Due to our good contacts with suppliers and high order volumes worldwide, we can offer you these attractive prices. The products offered are selected in the highest quality and the product selection is constantly expanding. Reduce your effort and costs by using foodora's product range.

 

Recurring Orders

Never lack of stock in your warehouse again!

You as a customer can easily decide how often you want to order a specific product. Your order will be created automatically and your credit card will be charged automatically. So you do not have to worry about anything - we do everything for you! You want to interrupt repeated orders? Just go to your account and change the account details.

 

We could not answer all your questions? Write and send an email to shop@foodora.com.